I have been very pleased with the service and communication from Madison. I have used them to service several loans of mine — both performing and non-performing.
I agree that keeping it simple is key. Mostly because if it is simple, you will use it. I keep mine a bit more detailed to help me at tax time in case I have to support my numbers. Therefore, be sure to list the vendor, a description of the purpose, the date AND how you paid the expense. For example, at tax time you will want an easy way to recall whether you paid by credit card, check, ACH, wire transfer, cash, etc.
