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I too have had problems with Service from Peak. At first, the only way I could find out what was happening, was if I called them, and then sometimes it took a couple of days to get an answer back. Emails always seemed to take a couple days or longer for an answer. Most of the time I would wind up calling Peak. Finally, John Simmons had me cc him on any email I sent. A couple of weeks back, I was told by the person that was handling my account, what law firm would be handling the legal aspect. As I had a couple of questions for the attorney, I called the law firm. They told me they didn’t do legal work for Peak in Ohio, but did take time to answer my question.
After what I thought was a reasonable amount of time to hear from peak, I called them. I was then informed that the legal firm they were going to use, was no longer longer doing work for them, and that also they had lost a lot of key people, and that my account unfortunately, fell through the cracks. I was assured this would not happen again. They are now using a firm that is like a clearing house, that distributes the work to attorneys in other states.
I feel I’m too far in now to change servicers, but this will be the last time I use Peak. I will find someone else to service my loans.
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